5/3/2023 0 Comments Ispectrum costAccording to Spectrum, a “new customer” is one who has not been a Spectrum customer within the most recent 90 days. The only exception to this condition is if you are a new customer and can enjoy Spectrum’s 30-Day Service Guarantee. Such a setup may allow for Spectrum to keep the money you paid for the month at your previous residence as well as collect fees for your new residence. Even if you plan to resume Spectrum service at your next residence, you will be liable for any new connection fees and will be paying for your new service at your new place as well. It is an issue if you must cancel somewhere in the middle of the billed month. This is not a problem if you end up cancelling at the end of the month anyway. You will not be offered a refund if, say, you cancel your service on the 15th and would not like to pay for the rest of the month. The breakdown goes like this: at the beginning of the billing month, you pay for the internet services you will use that month through Spectrum whether you intend to cancel these services or not. Under the subtitle for “Monthly Subscription Services,” the following policy states: This changed policy is still in place as of Spectrum’s Annual Customer Notification for 2020. For example, if you cancel a monthly subscription on the third day of the month, that company might offer you a revised pro rata bill that only reflects your usage for those first three days and absolves you of the responsibility of paying for the rest of that month. When a company prorates a bill for you after you have cancelled some sort of subscription, that means that the company will only require you to pay for what you have already used. In May 2019, Spectrum customers found the following statement on their bills: “Effective on or after June 23, 2019, and consistent with the Terms and Conditions of Service, Spectrum will no longer provide a pro rata credit for services sold on a monthly basis that are canceled prior to the end of the current billing month.” This move was executed just months after Spectrum began including non-prorating provisions in their terms of service for all residential services (Internet, TV, Voice) in January 2019. As of June 2019, Spectrum stopped offering prorated bills for any account that cancels service before the end of the billing month. Although Spectrum touts their no-contract policies, they do have rules for how month-to-month billing is to be applied.
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